General Terms and Conditions

These General Terms and Conditions (hereinafter the “GTCs”) regulate the use of the Website operated by the Company, and define the rights and obligations of the Company and the Customer.

These GTCs set forth below the rules of use of the Company's account and Services use as well as regulate the delivery of Services.

WE INFORM YOU THAT OUR SERVICES ARE PROVIDED EXCLUSIVELY FOR ENTERTAINMENT PURPOSES, YOU ARE FORBIDDEN TO USE OUR WEBSITE AND OUR SERVICES DELIVERED THEREBY, FOR ANY PURPOSES NONE OTHER THAN ENTERTAINMENT. WE DISCLAIM ANY LIABILITY FOR ANY LOSSES, DAMAGES, EXPENSES RESULTING FROM USE OF OUR WEBSITE AND OUR SERVICES FOR ANY PURPOSES DIFFERENT FROM ENTERTAINMENT. WE EXPRESSLY INFORM YOU THAT THE USE OF OUR WEBSITE AND SERVICES FOR ANY PURPOSES, OTHER THAN ENTERTAINMENT WILL BE REGARDS AS A MATERIAL BREACH OF THIS GTCS AND MAY RESULT IN UNILATERAL TERMINATION OF THESE GTCS WITH NO SUBSEQUENT REFUND AND BACKLISTING OF YOU.

The Company restricts access to its Website and Services to ineligible individuals or entities that fall into any of the following categories:

• Persons or entities subject to sanctions or embargoes imposed by the EU, US, or UK.
• Individuals or entities prohibited from accessing the Company's Website or Services under EU, UK, or US export control laws.
• Individuals residing in jurisdictions subject to EU, US, or UK sanctions or embargoes.
• Legal entities incorporated in, or ultimately controlled from, jurisdictions under EU, US, or UK sanctions or embargoes.
• Individuals under the age of 18.
• Individuals lacking legal capacity.
• Individuals with criminal felony convictions.
• Individuals involved in any form of illegal activity.
• Individuals and enterprises subjected to the appropriate injunction issues by the competent authority in accordance with the applicable legislation.

The Company does not conduct pre-screening or eligibility checks. Therefore, it is solely the Customer’s responsibility to ensure their compliance with the Company’s eligibility requirements. If an ineligible individual or entity uses the Company's Website or Services, such use will be considered a material breach of these GTCs and may lead to unilateral termination with no subsequent refund and backlisting of You.

To be eligible to use the Company's Services delivered though the Company's Website the Customer shall set up an account with the Company.

For the sake of creation and registration of the account the Customer shall fill and furnish application form specifying its email and password meeting the Company's security standards, after doing that the Customer shall validate its account by use of validation code delivered on the Customer's email specified during registration. Successful validation of the Account makes it accessible automatically.

The Customer agrees to comply with the following rules when using their account, the Website, and the Company's Services:

• Lawful Use Only: By creating an account, the Customer commits to using it solely for lawful purposes.
• No Harm or Disruption: The Customer must not use the account in any way that may disrupt or impair the Website or Services.
• No Unauthorized Access Sharing: The Customer may not transfer or share account access with any third party without prior written approval from the Company.
• Accurate and Updated Information: The Customer must ensure that all registration data remains accurate and up to date.
• Loss of Eligibility: If the Customer becomes ineligible, they must immediately inform the Company and cease all usage.
• Reputational Protection: The Customer must not use the account in a manner that could damage the Company’s reputation.
• Third-Party Data Use: The Customer is not permitted to use any third-party personal data without obtaining that person's explicit prior written consent.
• No Tampering or Reverse Engineering: The Customer is prohibited from altering, reverse-engineering, disassembling, or attempting to derive the source code.

A violation of the account use rules outlined in this section constitutes a material breach of these GTCs and may lead to unilateral termination of the agreement with no subsequent refund and backlisting of You.

If the Company has reasonable grounds to suspect such a breach, it may, at its sole discretion, either:

• unilaterally terminate the GTCs with a refund, or
• suspend the Customer's account pending submission of satisfactory evidence disproving the alleged violation.

If the Customer fails to provide such evidence within a reasonable period, the Company reserves the right to terminate the GTCs with a refund.

The Company enables the Customer to access its AI-driven technology and Services through the Website, which may include, without limitation:

• AI-based image creation;
• AI-based prompt generation;
• AI-based object modification and transformation;
• Access to ready-generated digital content available on the Website.

Access to certain Services, features, actions, or functionalities may require the use and consumption of tokens. The number of tokens required for each specific Service, feature, or action shall be determined by the Company and displayed on the Website. The Company reserves the right, at its sole discretion, to modify token consumption rates, availability of Services, or the scope of functionalities at any time.

Content made available on the Website is generated through machine learning and artificial intelligence algorithms selected and operated by the Company. Certain Content may be licensed to the Company by third-party licensors in accordance with applicable law. Such Content may not be altered, enhanced, redistributed, or otherwise exploited by third parties beyond the scope expressly permitted under these GTCs. All intellectual property rights in such Content remain with their respective owners.

The Company grants the Customer a non-exclusive, non-transferable, worldwide license to use, reproduce, and—unless otherwise expressly stated—modify any Content generated by the Customer through the Services, for an indefinite duration, subject to these GTCs and any applicable license terms.

The Customer hereby grants the Company a worldwide, royalty-free, irrevocable, perpetual, and non-exclusive license to use, reproduce, modify, display, distribute, and otherwise exploit the Customer’s Content, name, and any associated intellectual property, publicity, and privacy rights, for internal operations, service improvement, analytics, and marketing purposes. The Customer represents and warrants that they possess all rights necessary to grant such license.

The Customer agrees to provide accurate, lawful, and precise prompts when using the AI-based Services. The Customer acknowledges that the outputs generated by artificial intelligence systems are probabilistic in nature and may not align with the Customer’s expectations. The Company disclaims all liability for the results generated by AI technologies, including inaccuracies, omissions, undesired outputs, or misinterpretations of prompts.

The Customer accepts full responsibility for all activities, actions, and communications conducted through their account, including all Content generated, uploaded, transmitted, or shared. The Company shall not be liable for any Content created or provided by the Customer or third parties.

As the Services are provided via the Website, the Company undertakes commercially reasonable efforts to ensure the Website remains accessible and operational. However, the Company does not guarantee uninterrupted availability, error-free operation, immunity from harmful components, or protection from unauthorized access, system failures, or service disruptions, whether caused by internal factors or third-party providers. Such events shall not constitute a breach of these GTCs.

The Company reserves the right to temporarily suspend access to the Website and Services for maintenance, upgrades, technical servicing, or modifications. Where reasonably practicable, the Customer shall be notified of such suspension. The method of notification shall be determined by the Company at its sole discretion.

The Customer acknowledges and agrees that the Company may collect, store, process, and disclose information provided during account registration, prompts submitted to AI systems, token usage data, and Content generated by the Customer, where such processing is required by law or reasonably necessary for:

• Compliance with applicable laws and regulations;
• Enforcement of these GTCs;
• Investigation of alleged violations or misuse of the Services;
• Protection of the Company’s legal rights and interests;
• Participation in legal proceedings or dispute resolution.

The Customer further acknowledges that the technical operation of the Website and delivery of the Services may involve data transmission across various networks and technical adaptations to conform to network, device, or system requirements.

By using the Company’s Website and Services, the Customer expressly agrees that all payments shall be made in Euro (EUR), unless otherwise expressly stated on the Website.

The prices of the Services and any associated token allocations shall be specified on the Website and may vary depending on the selected Service.

7.1 One-Time Payments

The Customer acknowledges and agrees that all payments for Services, including tokens, are one-time payments. There are no recurring charges or automatic renewals.

All purchases must be completed before accessing the Services or tokens. Once a payment is successfully processed, the Customer will receive access to the purchased Services or token allocation in accordance with the terms of these GTCs.

7.2 Token-Based System

The Company may operate a token-based system whereby tokens are used as an internal unit of access to the Services. The Customer acknowledges and agrees that:

• Tokens have no monetary value and do not constitute legal tender, electronic money, currency, securities, or any financial instrument;
• Tokens are non-transferable, non-refundable, and may only be used within the Website to access the Services;
• Tokens may not be exchanged, sold, gifted, sublicensed, or otherwise transferred to third parties without the Company’s prior written consent;
• Unused tokens may expire, reset, or be forfeited upon deletion of the Customer’s account or material breach of these GTCs, unless otherwise required by applicable law.

7.3 Price Changes and Transaction Costs

WE EXPLICITLY INFORM YOU THAT: THE COMPANY RESERVES THE RIGHT, AT ANY TIME AND AT ITS SOLE DISCRETION, TO MODIFY, ADJUST, OR CHANGE THE PRICES OF ANY SERVICES, SUBSCRIPTIONS, OR TOKEN ALLOCATIONS WITHOUT PRIOR NOTICE. THE UPDATED PRICES SHALL BE DISPLAYED ON THE WEBSITE AND SHALL APPLY TO FUTURE PURCHASES OR SUBSCRIPTION RENEWALS.

ANY TAXES, DUTIES, COMMISSIONS, BANK FEES, PAYMENT PROCESSING FEES, CURRENCY CONVERSION COSTS, OR OTHER TRANSACTION-RELATED CHARGES SHALL BE BORNE EXCLUSIVELY BY THE CUSTOMER AND ARE NOT INCLUDED IN THE DISPLAYED PRICES.

The Customer may be entitled to a full or partial refund only in the limited circumstances expressly set forth in these GTCs and to the extent required by applicable law.

The Customer expressly acknowledges and agrees that, unless otherwise required by law: all payments for Services, including tokens, are non-refundable once completed; no refunds shall be issued for unused tokens; no refunds shall be issued for partially used Services or tokens.

Refunds, where expressly granted by the Company or required by applicable law, shall be issued solely for the net amount actually received by the Company. Any transaction-related costs may be deducted from any refund amount.

The Company reserves the right to refuse any refund request arising from: the Customer’s violation of these GTCs; misuse, abuse, or unauthorized use of the Services; suspension or termination due to material breach; technical issues or limitations not constituting a material deprivation under applicable law.

Any refunds granted shall be processed using the same payment method originally used for the transaction, unless otherwise determined by the Company or required by law.

The Website and the Services incorporate materials such as software, text, graphics, images, and tutorials, which are either owned by the Company or licensed from third parties. These materials are protected by applicable intellectual property laws in domestic and international jurisdictions.

The Company retains the copyright in the selection, organization, and presentation of all content on the Website. Except as expressly permitted in these GTCs, You do not acquire any rights to the content. Any further use is strictly prohibited without the Company's prior written consent.

All trademarks, trade names, and logos appearing on the Website or within the Services are the property of the Company (“Company Trademarks”). Other trademarks that may appear are the property of their respective owners (“Third-Party Trademarks”).

The Website and Services are further protected by trade dress and unfair competition laws. No content may be copied, imitated, or transmitted without prior express written authorization for each specific instance.

The Company disclaims all liability for any third-party content or materials made available through the Website or Services, including but not limited to user-generated content.

You acknowledge that the Company does not actively pre-screen third-party content. However, the Company reserves the right to review, restrict, remove, or block access to any content at its sole discretion.

As the Company does not control the Services and technical solutions offered by third-party providers, You agree to release the Company from any liability for losses or damages arising from disruptions caused by third parties, to the extent permitted by applicable law.

The Company reserves the exclusive right to suspend, modify, or terminate any service or technical solution provided by a third party if that provider is found to be in violation of the Company's policies or agreements, or poses reputational/operational risks.

As third-party materials are not created by the Company and are not subject to pre-screening, the Company has no control over such content. Accordingly, You agree to release the Company from any responsibility or liability related to third-party content, to the extent permitted by applicable law.

Both the Company and the Customer commit to maintaining cybersecurity and agree to undertake all commercially reasonable measures to prevent cybersecurity incidents.

The Customer agrees to keep their account credentials strictly confidential and acknowledges responsibility for any activity conducted through the account.

If You believe that Your copyrighted material or other intellectual property has been used without authorization, You may submit a complaint.

Filing a Copyright Infringement Notice

To report suspected infringement, please submit a written notice to support@promptimage.net with the subject line “Takedown Request.”

• A physical or electronic signature of the copyright owner or authorized representative.
• A clear description of the copyrighted work or intellectual property allegedly infringed.
• The specific URL or precise location of the infringing material.
• Your contact details (full name, address, phone number, email).
• A good faith statement that You believe the use is unauthorized.
• A declaration that the information is accurate and You are the owner or authorized to act.

Submitting a Counter-Notice

If You believe that Your content was removed or access was restricted in error, You may submit a counter-notice containing the following:

• Your physical or electronic signature.
• Identification of the removed material and its prior location.
• A good faith statement that removal was due to mistake or misidentification.
• Your contact details and consent to jurisdiction in Great Britain and acceptance of service of process.

Upon receipt of a valid counter-notice, the Company will inform the original complainant. Unless legal action is initiated within 10 to 14 business days, the Company may reinstate the content.

YOU AGREE TO INDEMNIFY AND HOLD HARMLESS the Company, its affiliates, and their officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from Your violation of these GTCs, applicable laws, or third-party rights, to the highest extent permitted by applicable law.

THE WEBSITE, SERVICES, AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY GUARANTEES OR WARRANTIES OF ANY KIND, WHETHER EXPLICIT, IMPLIED, OR REQUIRED BY LAW.

THE SERVICES ARE MEANT SOLELY FOR ENTERTAINMENT AND DO NOT PROVIDE LEGAL, MEDICAL, PSYCHOLOGICAL, OR PROFESSIONAL ADVICE. IF YOU NEED EXPERT HELP, YOU SHOULD SEEK A QUALIFIED PROFESSIONAL.

THE SERVICES, WEBSITE, AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY EXPRESS, IMPLIED, OR LEGAL WARRANTIES, EXCEPT WHERE REQUIRED BY LAW.

YOUR USE OF THE SERVICES IS ENTIRELY AT YOUR OWN RISK. THE COMPANY IS NOT LIABLE FOR ANY TYPOGRAPHICAL, TECHNICAL, OR CONTENT ERRORS AND MAY MODIFY OR IMPROVE THE SERVICES AT ANY TIME WITHOUT PRIOR NOTICE.

IF YOU NEED PROFESSIONAL ADVICE—SUCH AS LEGAL, FINANCIAL, MEDICAL, OR PSYCHOLOGICAL—YOU SHOULD CONSULT A QUALIFIED EXPERT.

Neither the Company nor the Customer may assign, transfer, delegate, or otherwise dispose of their rights or responsibilities under these GTCs without first obtaining written consent from the other party, except where the nature of the obligation or applicable law requires otherwise.

Neither the Company nor the Customer will be held responsible for failure or delay in fulfilling obligations due to events beyond their control (force majeure).

If the force majeure situation continues for more than 90 business days, the unaffected party may terminate these GTCs unilaterally.

Any disputes will be governed by the laws of England and Wales, and resolved exclusively in the courts of England and Wales.

If a court finds any part of these General Terms and Conditions invalid or unenforceable, the rest of the terms will remain fully effective and enforceable.

If You materially breach these Terms or any publicly available Company policy, the Company may terminate its relationship with You without refund. Termination will take effect no later than three calendar days after You receive and confirm a termination notice sent by email.

The Company may also terminate the relationship without refund if it believes Your actions could harm its reputation.

Deleting Your account is considered termination of the business relationship but does not entitle You to any refund. Termination does not relieve either side from fulfilling existing financial obligations or liability for related damages, costs, or expenses.